Privacy policy

Last updated: October 21, 2026

Connex (“we”, “us”) is an IT services company serving organizations from Ontario to the Maritimes. This page explains what personal information we collect through thinkconnex.com, why we collect it, and the choices you have. We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

What we collect

• Information you give us. When you use a contact form, take one of our assessments, or book a call, we collect what you enter: typically your name, email address, phone number, organization, and your message or assessment answers.
• Booking details. If you book a call, scheduling is handled through Google Calendar. Google receives the details you enter to make the booking.
• Basic visit statistics. We use a privacy-friendly analytics tool that counts page views and where visits come from, without tracking you across other sites.
• Technical information. Like any website, our server records standard technical data such as your IP address and browser type for security and troubleshooting.

How we use it

• To reply to your enquiry and to deliver the assessment results or information you asked for.
• To schedule and prepare for calls and discuss what you need.
• To follow up on the conversation, and to send information about our services you may find relevant. You can ask us to stop at any time.
• To keep the site secure and working, and to understand which pages are useful.

We do not sell your personal information.

Cookies

This site does not use advertising or tracking cookies, and our analytics do not rely on cookies to identify you. Visitors who are not signed in to the site do not receive cookies from us. If we add a feature that does use cookies, such as an embedded booking calendar or a video, it may set its own cookies and we will update this section. You can block or delete cookies in your browser settings at any time.

Our pages load fonts from Google Fonts, which means your browser contacts Google’s servers when you view a page.

Who we share it with

We use a small number of service providers to run our business, such as email and calendar (Google Workspace), website hosting, and our customer management system. They handle information only to provide those services to us. Some of these providers store data outside Canada, including in the United States, where it may be accessible to authorities under local law. We may also disclose information where the law requires it.

How long we keep it

We keep enquiry and assessment information for as long as it is useful for the conversation and for our business records, then delete or anonymize it. Ask us if you want it removed sooner.

Your choices and rights

You can ask to see the personal information we hold about you, ask us to correct it, ask us to delete it, or withdraw your consent to us contacting you. Send a request to info@thinkconnex.com or call 613-900-4479. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

Changes to this page

We will post any changes here and update the date at the top.